Installation contract
Installation Terms & Conditions (Part B)
Version 1.0. These terms form part of your contract with NexusAC and accompany your Quotation & Order Form. Placeholders in [brackets] are completed before first use — review with a solicitor before trading.
1. Who we are and how these terms work
We are [NexusAC Ltd], registered in England and Wales, company number [number], registered office [address] ("we", "us", "NexusAC"). Contact us at [email] or [phone]. These terms apply to the supply and installation of air conditioning equipment described in your Quotation. Your contract is formed when you accept a Quotation (clause 3). Installations are carried out by our own F-Gas certified engineers or vetted certified engineers from our installer network working for us — your contract, guarantee and point of contact are always with NexusAC.
2. Estimates, surveys and quotations
Online estimates are not offers or fixed prices — they are a genuine guide based on the information you enter, not binding on either of us. Before we quote we carry out a free survey (video or in person) to confirm the right system, pipe runs, electrical supply and access. After the survey we send a written Quotation: an itemised fixed price listing equipment (make and model), installation work, any electrical supply work, and what is and is not included. Quotations are valid for 30 days and are based on the survey and the information you give us; if that information is materially inaccurate or incomplete we may revise the Quotation, and will always tell you before proceeding.
3. Your order and deposit
A contract is formed when you accept the Quotation (by signing it, or confirming acceptance by email or through our payment link) and pay the deposit of 25% of the Quotation price. We confirm your installation date once the deposit is received. The balance is payable no later than 3 days before your installation date — we send a reminder with payment details in good time. Installation cannot commence unless the balance has cleared. If it has not cleared by the day before your installation, we will contact you to rearrange the date; your cancellation and refund rights (clauses 4, 5 and 8) are unaffected. We accept [card / bank transfer] and do not take cash. Prices [include / exclude] VAT [at the applicable rate]; if the VAT rate changes between order and installation we adjust the VAT element accordingly.
4. Changes and unforeseen site conditions
If you ask us to change the scope, we tell you the effect on price and timing and proceed only once you agree in writing. If something genuinely unforeseeable is discovered once work begins — concealed pipes or cables, possible asbestos, structural issues, or an electrical supply that does not match what was visible at survey — we will stop the affected work, explain the issue, and give you a written variation with any price or time impact. We never carry out additional chargeable work without your written agreement first. If a variation is significant and you do not wish to proceed, you may cancel the remaining work; we refund amounts paid for work not carried out, less the reasonable cost of work already properly performed and equipment already supplied.
5. Your right to cancel (cooling-off period)
Because your contract is agreed at a distance or in your home, you have a legal right to cancel within 14 days of the day after the contract is formed, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, tell us in writing within the 14-day period — you may use the model cancellation form below, but you do not have to. We refund all payments received within 14 days of your cancellation, using the same payment method. If you want your installation within the 14-day period you may expressly request in writing that we begin early; if you then cancel before the work is finished you must pay for work done and equipment supplied up to cancellation, and if the installation is fully completed within the period at your express request you lose the right to cancel. Outside the 14-day period, cancellations before the installation date are subject to the reasonable costs we have incurred (such as equipment ordered for your job), which we will evidence and try to minimise.
6. Our responsibilities to you
We carry out the installation with reasonable care and skill, in line with the manufacturer's instructions and applicable regulations, using engineers holding the F-Gas qualifications the law requires. The equipment will be of satisfactory quality, fit for purpose and as described — as the Consumer Rights Act 2015 requires; nothing in these terms reduces your legal rights. On completion we commission the system, show you how to use it, provide your commissioning record and F-Gas documentation, and register the manufacturer's warranty on your behalf.
7. Your responsibilities
You will: give us accurate information; provide access (and parking or permits where needed) on the agreed date; obtain any permission needed from a landlord, freeholder or managing agent before the installation date; tell us of anything you know about the property that could affect the work (for example known asbestos or buried services); and clear the immediate working area. If we cannot start or complete on the agreed day because access or permissions are not in place, we may charge a reasonable aborted-visit fee of £[95] and rearrange.
8. Installation dates
We do everything reasonable to install on the agreed date and tell you promptly if it must change. Dates are our best estimate; we are not responsible for delays outside our reasonable control (clause 13), but if a delay is substantial you may cancel the affected work and receive a refund for work not done.
9. Ownership and risk
The equipment belongs to us until you have paid in full, at which point ownership passes to you. Responsibility for damage to the equipment passes to you once it has been installed at your property (or delivered to you, if earlier).
10. After your installation: our workmanship cover
Every installation comes with (a) the manufacturer's warranty on the equipment ([X] years, registered by us for you) and (b) our 12-month workmanship cover on the installation itself. For either, you contact us — one number — and we arrange the diagnosis and fix. Every installation is documented: your engineer records the pressure test and vacuum readings, photographs key joints before they are covered, and you sign a completion certificate on the day. A defect in our installation work is fixed at no cost under this cover; a fault in the equipment is handled under the manufacturer's warranty, which we manage for you; an issue caused by something else (blocked condensate drainage from lack of cleaning, damage, misuse, alteration or servicing by others, or normal wear) is not covered, but we explain what we found and quote fairly. Systems need routine maintenance; this cover does not replace it, and nothing here reduces your rights under the Consumer Rights Act 2015.
11. If something goes wrong
Tell us at [email / phone] and we acknowledge your complaint within [3] working days with a named person handling it. If a defect appears we inspect promptly and, where we are responsible, repair or replace at no cost. If you are not satisfied with our final response you may be able to refer the matter to an alternative dispute resolution provider; nothing removes your right to go to court.
12. Our liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights. We are responsible for foreseeable loss and damage caused by our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses, as we supply to you as a consumer.
13. Events outside our control
Neither of us is responsible for failing to do something on time where the cause is outside reasonable control (severe weather, supplier failure, illness, or restrictions imposed by authorities). We will tell you as soon as possible and agree a new date. If the delay is substantial, either of us may cancel the affected work with a refund for work not carried out.
14. Your information
We use your personal information to provide the survey, quotation and installation, to register your warranty, and as set out in our Privacy Policy. Our engineers receive only the details needed to carry out your job and may not use them for any other purpose.
15. Other important terms
We may transfer our rights to another organisation without affecting your rights or our obligations. You may not transfer your rights without our agreement, except that your guarantee transfers to a new owner of the property on request. Each clause operates separately; if any part is found unenforceable, the rest remains in force. If we delay enforcing this contract, we can still enforce it later.
16. Governing law
These terms are governed by the law of England and Wales, with proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts and benefit from any mandatory consumer protections where you live.
Model Cancellation Form
Complete and return this form only if you wish to cancel the contract.
To: [NexusAC Ltd], [address], [email].
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: air conditioning installation at [address], ordered on [date].
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature (only if on paper): ____________________
Date: ____________